FAQs​

1. What kind of products do you customize?

We customize a wide range of apparel and accessories, including sweatshirts, hoodies, t-shirts, jackets, hats, water bottles, tote bags, and more. If you don’t see what you need, just ask — we can source most items.

2. Is there a minimum order quantity?

Yes. Our standard minimum is 10 items per design. However, pricing improves with bulk quantities — the more you order, the better the per-unit price.

3. Can I see a proof before you print?

Absolutely. We’ll send you a digital mockup of your design on the selected product(s). Production only begins once you approve the final proof.

4. What’s the turnaround time?

Production typically takes 7–14 business days after design approval. Shipping adds another 2–5 business days depending on your location. Rush services may be available on request.

5. Do you offer discounts for bulk orders?

Yes! We offer tiered discounts based on quantity. For example:

• 10–19 units: £1 off per unit

• 50–99 units: £2 off per unit

• 100–199 units: £4 off per unit

• 200+ units: £6 off per unit

(Note: Some products are excluded from bulk discounts.)

6. Can I return or cancel my order?

Since all items are custom-made, we cannot accept returns unless the item is defective or there was an error on our end. See our Refund Policy for full details.

7. Do you ship internationally?

Currently, we [do/do not] offer international shipping. Please contact us directly for special international orders.

8. What file format do you need for logos?

High-resolution files (like .PNG, .EPS, .AI, or vector PDFs) work best. We’ll let you know if your logo needs adjustments for print.